In my 20s I was a sales executive at Procter & Gamble. I learnt so many small things there, things that got me into good habits from the off and habits I stand by today.
What I’ve noticed in the 20 years since I left P&G is that the most successful individuals and organisations – just like P&G – pay attention to the little things so I’d like to share a few of those here:
1. Be punctual for meetings. You know there will be traffic and/or the train will arrive late so leave a little earlier than you think you should.
2. Clear your desk at the end of the day.
3. Work on your presentation skills so you really engage every audience you present to.
4. Prepare for everything! This includes networking events and training. Ring fence time in your diary to protect the time and eradicate any excuses.
5. Have a debrief after all meetings and write up a brief attendance note within 48hrs so you’ve got a record and something you can share with colleagues.
6. ALWAYS FOLLOW UP! When you get back to the office after a client meeting, networking event or training ask yourself “what next?”
7. Be energetic and enthusiastic; it’s contagious and it’ll mark you out from other advisers who aren’t!
Don’t be afraid to put your hand up when you make a mistake.
8. Always do what you say you are going to do
9. Look smart. Scruffy shoes suggest a sloppy attitude.