Taking the time to listen to your clients will not only give you the insight you need to strengthen your most important relationships, it will also generate new opportunities and give you new ideas that will help you market your chambers more effectively.
Email us today to find out more.
Client listening for barristers’ chambers
Have you thought about how much more work you could win from your instructing solicitors if you took the time to listen to them?
Client listening should be a marketing must for every barristers’ chambers.
As The Bar becomes more competitive and the buyers of your services become ever more discerning and cost conscious, it has never been as crucial for barristers’ chambers to make sure they create the strongest possible client relationships and deliver the highest levels of service.
Tenandahalf have run client listening campaigns for barristers’ chambers for more than a decade. We know exactly how to use client interviews to extract the information you need to protect, strengthen and grow your most important client relationships. We will help you become truly outstanding in those solicitors’ eyes.
Client listening will benefit your chambers by:
- Underlining your commitment to your clients them which will immediately open up new opportunities and new cases which makes the whole client listening exercise self-funding
- Finding out how what you need to do to make your key client relationships as strong as possible which will help you both increase client retention and repeat purchase levels
- Identifying any blind spots in your current service offering and once you improve those, you will secure your current clients and make chambers more attractive to prospective new clients
- Showing you what your clients consider critical, insight you can use to gain a commercial edge over your competitors and increase your market share
If you would like to discuss how you could implement a client service review programme, please email us today.
If your barristers or clerks would like some tips to help them stay as close as possible to your instructing solicitors while we’re all working from home, please click here.